Cancellation and Refund Policy for ZELIVER
At ZELIVER, a product of ZELIVER TECH PRIVATE LIMITED , we strive to provide a seamless shopping experience and ensure customer satisfaction. This Cancellation and Refund Policy outlines the guidelines and procedures for cancellations, returns, and refunds. Please read this policy carefully before making a purchase.
1. Cancellation of Orders
1.1 Cancellation by the Customer: If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, provided the order has not been shipped or processed for delivery. Please note that once the order has been shipped or processed, we may not be able to cancel it.
1.2 Cancellation by ZELIVER: We reserve the right to cancel orders in certain situations, including but not limited to:
- Product unavailability
- Inaccurate or incomplete product information
- Suspicion of fraudulent activity
- Non-compliance with our terms and conditions
In the event of order cancellation by ZELIVER, we will notify you and provide a full refund for the canceled items.
2. Refunds for Canceled Orders
2.1 Refund Eligibility: If your order has been successfully canceled, a refund will be issued to your original payment method. Refunds are generally processed within 7 days of the cancellation confirmation. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your payment provider.
2.2 Non-Refundable Fees: Please note that any transaction fees, processing fees, or charges imposed by your payment provider or bank may not be eligible for a refund.
3. Returns and Refunds for Product Quality Issues
3.1 Quality Assurance: We, at ZELIVER TECH PRIVATE LIMITED, take utmost care in sourcing and delivering high-quality products. However, if you receive a product with quality issues or defects, please contact our customer support team within [number of days] days of delivery. We may request relevant information and supporting evidence, such as photographs, to assist in resolving the issue.
3.2 Return Process: Our customer support team will guide you through the return process, which may involve providing instructions for returning the product. Please ensure that the product is returned in its original condition, unused, and in the same packaging as when it was delivered.
3.3 Refund or Replacement: Upon receiving the returned product and verifying the quality issue, we will determine the appropriate resolution, which may include a refund or replacement of the product. Refunds will be issued to your original payment method, while replacements will be shipped at no additional cost.
4. Non-Refundable and Non-Returnable Items
Certain items are non-refundable and non-returnable, including but not limited to:
- Perishable goods, such as food items or flowers
- Intimate or sanitary goods, such as swimwear, undergarments, or personal care items
- Personalized or custom-made products that are specially created based on your specifications
- Digital downloads, such as e-books or software
5. Changes to the Cancellation and Refund Policy
We reserve the right to modify or update this Cancellation and Refund Policy at any time without prior notice. Any changes to the policy will be posted on our website.
6. Contact Us
If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us at contact@zeliver.in.
Effective Date : Nov 23rd, 2022
Last Updated Date: Nov 18th, 2023
Thank you for shopping at ZELIVER, under the responsibility of ZELIVER TECH PRIVATE LIMITED. We appreciate your understanding of our policy for cancellations, returns, and refunds.
